Customers' inquiries are accepted via e-mail, telephone, or fax. Sales department will promptly provide details on availability, pricing, and delivery terms of the requested item(s). Orders are processed as soon as they are confirmed by customers. Customers should inform the sales team about specific packaging formats and required supporting documentation. Standard BCH Research packages include plastic and glass vials for building blocks and micro-tube plates for screening compounds. Delivery normally takes 5-10 business days depending on your geographical location and a delivery service available.

A custom synthesis order is usually evaluated within a few days to provide the customer with a quote along with a synthetic scheme. The quote is calculated on the basis of the current FTE rate. We provide regular reports with expected delivery dates. Each custom synthesis project is treated under the confidentiality agreement.